Vacant job

Velory is a fast-growing company with an ambitious mission to digitize businesses worldwide. They offer an innovative platform that simplifies the management of IT equipment and services for companies and their employees. Their team consists of driven and engaged employees who together create an inspiring work environment in our centrally located office in Stockholm.

At Velory, you have the opportunity to be part of a fast-growing tech company where collaboration and innovation are at the forefront. They value your development and well-being and therefore offer a range of benefits:

• Six weeks of paid vacation to recharge and find balance.
• Pension plan according to ITP1, so you can feel secure about the future.
• Generous wellness allowance and weekly training sessions with a personal trainer to promote health and well-being.
• Private health insurance that provides you with quick and smooth care when needed.
• Option to choose your own work equipment through our Velory platform.
• A modern and centrally located office in Stockholm with a dedicated and collaborative team.

We are looking for a service-minded and solution-oriented Support Specialist who is passionate about creating a first-class user experience. To succeed in this role, we believe you have:

• Experience in customer support, preferably in an IT-related field.
• A strong combination of problem-solving skills and customer focus.
• Excellent communication skills in both Swedish and English, spoken and written.
• Experience with Zendesk or similar tools.
• A technically curious mindset and an interest in streamlining support processes.
• Ability to work on-site at Velory's office in central Stockholm.

As a Support Specialist at Velory, you will be a key player in ensuring a smooth and positive experience for our customers and partners. Your main responsibilities include:

• Support and troubleshooting – Manage and resolve incoming inquiries from customers and partners via email, chat, and phone.
• Order management – Process and administer customer and partner orders.
• Case follow-up – Ensure prompt and efficient handling of support cases in accordance with our SLAs.
• Collaboration with internal teams – Work closely with Success, Sales, Partnerships, and Product teams to escalate and resolve issues.
• Process improvement – Identify opportunities to streamline and automate our support workflows.
• Analysis and reporting – Provide monthly statistics and trend analyses to improve our work.

The position is full-time and requires presence at the office in Stockholm. Support hours are weekdays from 09:00 to 17:00. Are you the one we are looking for? Apply today and become part of our exciting journey! If you have questions about the role, feel free to contact the responsible recruiter, Joel Claeson.

Security and trust are the goals of 2Complete's recruitment process. This is achieved through close and personal collaboration with the clients who have chosen us as their recruitment partner. Our passion for getting people into work and placing the right person in the right context in the labor market drives us forward.

2Complete Group and all its subsidiaries are authorized members of the Competence Companies, Almega, and the Swedish Business Association and have been since 2011.

2Complete Group is a Gazelle winner 2022, an award given to Sweden's fastest-growing companies.